Apr 22, 2009
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This week on Inside PR Terry Fallis, David Jones and Martin Waxman welcome questions and comments from listeners and discuss the role of customer service in public relations.
00:26 Terry opens the show.
01:19 Terry welcomes a question from Daniel D.
09:15 Martin tells us the short version of how Palette PR got its name.
12:36 Dave introduces another question from Ian Ross, former president of the CPRS Toronto Chapter.
14:18 Terry, Dave and Martin have an in-depth discussion about the role customer service plays on the agency side of public relations.
25:10 Terry closes the show.
Our theme music is Streetwalker by Cjacks and is courtesy of the Podsafe Music Network; Roger Dey is our announcer.
This week’s episode was produced by Sarah Laister.